Third Party Reviews Reviews For Sport Clips Haircuts of South Loop Chicago

2 rating

Didn?t like the customer experience here, will definitely not be coming back and wouldn?t recommend anyone going here. My experience at Sport Clips River North was much better. My hairdresser didn?t give the impression of trying very hard and caring about the result or my experience. Example 1 - I was not really happy about how it turned out in the back, although I couldn?t really articulate why. Fortunately, a colleague stepped in and spent a couple of minutes to fix it up, and when asked why my hairdresser hadn?t done those things, the answer was that ?she was left handed?. Not very reassuring that my haircut is well done. Example 2 - my hairdresser insisted that I lean my head back when cutting my front which resulted in a lot of hair falling on my face (and mask), something I?ve never really experienced as a problem before. When I said this at the checkout, and that I didn?t have a good experience with it, I was told ?it?s a very trivial complaint to have?. Some recognition of that my experience is important and that they are sorry about that would have helped, instead I get told that my experience doesn?t matter! These are only two examples of why I?m disappointed with my experience and won?t be coming back/recommending this to anyone.

5 rating

Been coming to this location fo about 4 months now and Emilia is AWESOME! I have never walked out dissatisfied from this place and I?m pretty picky when it comes to my haircuts! Keep up the great work Emilia!

1 rating

I went to this location and checked in. The wait was an insane 1 hour and 40 min. I signed in and left to run other errands. I returned 1 hour and 35 min later and my name was listed on the board as "ON DECK". There was a man in the store who's name was on the board after me with a wait time of 28 minutes. The woman told the man he was up next. I interjected and said, "excuse me, my name is next". She said, he was in the store first. I said, I was in the store 90 minutes ago and came back when it was my turn and proceeded to walk away. I said, so you have to stay in the store for the entire time in order to hold your place in line? When there are signs everywhere that say to wait outside until it is your time. Anyway, she said "Well there are a lot of other places you can go to get your haircut if you don't like it." I asked for her managers name and she refused to give it to me and then escorted the man who was in line after me back to get his haircut. Refusing to give me her name or the owner/managers name. So if anyone who owns or manages this location in the south loop on Harrison, I have never witnessed a more disgusting display of customer service in my life. She was rude, dismissive, vulgar and aggressive. I am literally shocked that this dark haired young overweight person (the only way I can describe her since she was not wearing a name tag nor would she tell me her name) treated me with utter disrespect. There were only 2 people working in the store and it was on Sunday August 30th at 2?0pm CT. So it will be pretty easy to check the records to identify this horrible horrible employee. She gives Sport Clips a bad reputation and she should be help accountable. JUST HORRIBLE!

Rated 3.7 out of 5.0 based on 18 Client reviews

2
Robin F. | September 5, 2020 Google

" Didn?t like the customer experience here, will definitely not be coming back and wouldn?t recommend"

5
Logan K. | September 4, 2020 Google

" Been coming to this location fo about 4 months now and Emilia is AWESOME! I have never walked out d"

1
Steve I. | August 29, 2020 Google

" I went to this location and checked in. The wait was an insane 1 hour and 40 min. I signed in and l"

5
JaeWon L. | July 6, 2020 Google

" When will you guys open again?"

1
Jack O. | June 6, 2020 Google

" Tried calling twice NO ANSWER, I guess you don't need my business"

5
lostsoul 5. | January 5, 2020 Google

"Teniesha just cut my hair. Very professional, very personable, excellent cut!!!"

5
Steve R. | January 3, 2020 Google

"Been there just twice but got a great cut both times. I am a Sports Clips user from the burbs, and I"

4
Rob w. | November 23, 2019 Google

"Quick and good service. It's a chain"

4
Kajarekar S. | November 17, 2019 Google

"Nice place to have a haircut. Might be a little expensive with $20-$22 for a haircut. But they do of"

5
Timothy M. | November 8, 2019 Google

"The girls are AWESOME"